Adapt Watch Pro™
Returns & Refunds
30 Day Guarantee
If your Adapt Watch doesn't work as expected, send us a message with a short video showing the issue of the item. We send you a new one for ABSOLUTELY FREE!
To start a return/exchange, you can contact us at firstname.lastname@example.org. When your return/exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that if you do not receive delivery due to incorrect address, and it is determined to be a result of the incorrect input by you, we can not offer reshipment or a refund.
** None of our products are medical devices, and should not be used as such. Readings not being 100% accurate are not a defect and do not quality for a refund**
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If we have sent out a replacement to you for any reason, your ability to request a is null and void, and we can no longer issue a refund.
Please be aware, replacement wrist bands and chargers are non-refundable.
All warranties and shipping costs are non-refundable.
Any item without defect that is returned must be unopened to qualify for a refund.
The use of any promo code for additional discount automatically voids your right to an exchange or refund.
None of our products are medical devices, and should not be used as such. Readings not being 100% accurate are not a defect and do not quality for a refund
A Bold Smartwatch With Every Feature You Need To Keep You On Track To Achieve Your Health Goals
Watch Video To Learn More
Keep track of your daily steps and calories burned to stay on top of your weight loss goals. Losing weight has never been easier.
Sensor: Goodix GR5515
Connectivity: Bluetooth 5.1
Battery: 200 mAh polymer lithium (7-10 days of use per charge)
Application: Da Fit
Compatibility: Android 5.1 and above / IOS 9.0 and above
Certifications: RoHS, CE, MSDS
Included In The Box
1 X Watch
1 X Charger
1 X User Manual
1 X Silicone Watch Protector
Frequently Asked Questions
The Adapt Watch Pro™ works with both iPhone and Android phones. The app is available completely free on the app stores.
The Adapt Watch Pro™ has an IP68 water resistance rating. This means that it can handle rain, sweat, hand washing, shower and swimming. It's suggested however to avoid taking the watch into a hot shower, steam room, hot tubs.
Q. How accurate are the heart health features?
The Adapt Watch Pro™ is as accurate as any other non cuff based smart watch when it comes to heart health. We advise purchasing a medical device over a smart watch if you intend to use it for medical purposes.
Q. Do you ship to my country?
Yes, we ship worldwide, please see Shipping and Delivery page.
Q. If there is an issue with my watch can i exchange it?
Yes, please just contact our friendly customer service within the first 30 days and we will gladly do whatever it takes to accommodate your needs.
Free Shipping On All Orders
US: 5 - 10 days
Canada: 5 - 10 days
Australia and New Zealand: 5 - 10 days
Europe: 5 - 10 days
Latin America: 10 - 25 days
Africa: 10 - 25 days
Other countries: 14 - 30 days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
- The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
- Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
*** Please be aware delivery times can exceed the above stated times due to Covid, We are doing our best to get your packages to you as fast as possible ***
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
The order processing time might take up to 1- 4 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours notice to cancel an order or update any changes such as quantity, color, size, or shipping address information. Just feel free to contact us. We're available 24/7 at firstname.lastname@example.org .
Please note that any request received after 11:00 PM Central Standard Time will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 11:00 PM Central Standard Time but there is no guarantee.