Refund policy

 

90 Day Guarantee 

• If your Adapt Watch doesn't work as expected, send us a message with a short video showing the issue of the item. We send you a new one for ABSOLUTELY FREE!
• To start a return/exchange, you can contact us at support@adaptwatch.com. When your return/exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
• You can always contact us with any questions regarding returns at support@adaptwatch.com. 

Damages and issues 

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Please note that if you do not receive delivery due to incorrect address, and it is determined to be a result of the incorrect input by you, we can not offer reshipment or a refund.

Refunds 

• We will notify you once we’ve received and inspected your return.  You’ll be automatically refunded on your original payment method. Please remember it can take 3-5 days for your bank or credit card company to process and post the refund.
• If we have sent out a replacement to you for any reason, your ability to request a refund is null and void, and we can no longer issue a refund. 

• All returns of non defective items will incur a $25 restocking fee per item.

Disclaimers

• Please be aware, replacement wrist bands and chargers are non-refundable.
• All warranties and shipping costs are non-refundable.
• Any item without defect that is returned must be unopened to qualify for a refund.
• We do not provide return labels, you (the purchaser) are responsible for the cost of return shipping.
• The use of any promo code for additional discount automatically voids your right to an exchange or refund. 
• None of our products are medical devices, and should not be used as such.  Readings not being 100% accurate are not a defect and do not qualify for a refund